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Privacy policy

Introduction

Rapid Stor Corporation (“we” or “us” or “Rapid Stor”) takes the privacy of your information very seriously. The purpose of this privacy policy (the “Privacy Policy”) is to inform persons who use our website and mobile application (“you” or “your”) about how we collect, use, disclose and protect your personal information in connection with your use of our website or mobile application (collectively referred to below as the “Site”). Please read this Privacy Policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this Privacy Policy in respect of the information collected about you via this Site.

If you have any questions about this Privacy Policy, please get in touch and we will do our best to answer your questions.

Personal Information We Collect

We only collect personal information about you after you have provided us with your consent to collect that information. By voluntarily providing this information to us, you consent to the collection and use of your personal information as set out in this Privacy Policy.

In connection with your use of the Site, we may collect the following personal information from you:

Certain information required to register with the Site including first and last name, your address, mobile number together with some basic security information;
Details of any bookings you make through the Site;
Your email address and password;
Billing information such as your credit card number and expiry date;
Government Issued Personal Identification such as Photo Identification Card, Driver’s Licence, Passport and Permanent Residence Card
Automobile details, license plate, make, model and year; and
Other information about you that you voluntarily provide us.
Information required by Stripe for payouts including, date of birth, bank, account number and transit number.

Although it is not compulsory to give us this information in order to use the Site, if you do not then you cannot register as an account with the Site, make a booking for a storage and/or parking space, or list a storage and/or parking space for rent.

Use of Personal Information

We will use this information in order to:

Administer your bookings whether you are a storage and/or parking owner or a renter;
Collect payment of storage and/or parking space fees from you on behalf of our storage and/or parking space owners;
Deliver payment of storage and/or parking space fees collected on your behalf;
Make general improvements to our Site and the services we offer;
Analyze how customers are making use of the Site;
Notify you of certain offers and new products (subject to your right to unsubscribe or opt-out);

Market and advertise relevant products and services. This may include Rapid Stor and our partners sending you information about products and services that will be relevant to you, by email, mobile messaging, postal mail or direct telephone contact. All of the above are subject to your stated preferences; we and our content partners will always make it clear how you can prevent such marketing or communications i.e. opt-out of these uses; and Manage your account and provide you with customer support.

Your personal information will not be used for any other purpose without your consent.

Sharing of your Personal Information

In order for payments to be processed, you may need to provide some necessary details to our payment processing agent(s). We do not store credit card numbers or CVV/CVV2 security numbers on our servers. We have the facility to re-charge a payment source at a later date for recurring bookings, cancellation fees and other payments that need to be taken to enable the smooth running of the Site.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, but we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

We may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside Canada whose laws provide for a different standard of protection for your personal information than that provided under Canadian law. In such circumstances we will have in place strict contractual arrangements that will require your information to be processed securely, at least to a standard equivalent to Canadian privacy laws.

Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud, theft or other crime).

Other Information Collected when Using our Site

Log files/IP addresses. When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser, which we use to provide you with a more effective service.

Cookies. When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. Acookie helps you get the best out of the Site and helps us to provide you with a more customized service. We use cookies for the following purposes:

Storing details about your Site preferences (for instance, where you are based);
Storing details about any listings you have viewed; and
Enabling our web server to track your session between pages of the Site and provide a continuity of experience

You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.