Personal Information We Collect
In connection with your use of the Site, we may collect the following personal information from you:
Certain information required to register with the Site including first and last name, your address, mobile number together with some basic security information;
Details of any bookings you make through the Site;
Your email address and password;
Billing information such as your credit card number and expiry date;
Government Issued Personal Identification such as Photo Identification Card, Driver’s Licence, Passport and Permanent Residence Card
Automobile details, license plate, make, model and year; and
Other information about you that you voluntarily provide us.
Information required by Stripe for payouts including, date of birth, bank, account number and transit number.
Although it is not compulsory to give us this information in order to use the Site, if you do not then you cannot register as an account with the Site, make a booking for a storage and/or parking space, or list a storage and/or parking space for rent.
Use of Personal Information
We will use this information in order to:
Administer your bookings whether you are a storage and/or parking owner or a renter;
Collect payment of storage and/or parking space fees from you on behalf of our storage and/or parking space owners;
Deliver payment of storage and/or parking space fees collected on your behalf;
Make general improvements to our Site and the services we offer;
Analyze how customers are making use of the Site;
Notify you of certain offers and new products (subject to your right to unsubscribe or opt-out);
Market and advertise relevant products and services. This may include Rapid Stor and our partners sending you information about products and services that will be relevant to you, by email, mobile messaging, postal mail or direct telephone contact. All of the above are subject to your stated preferences; we and our content partners will always make it clear how you can prevent such marketing or communications i.e. opt-out of these uses; and Manage your account and provide you with customer support.
Your personal information will not be used for any other purpose without your consent.
Sharing of your Personal Information
In order for payments to be processed, you may need to provide some necessary details to our payment processing agent(s). We do not store credit card numbers or CVV/CVV2 security numbers on our servers. We have the facility to re-charge a payment source at a later date for recurring bookings, cancellation fees and other payments that need to be taken to enable the smooth running of the Site.
We may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside Canada whose laws provide for a different standard of protection for your personal information than that provided under Canadian law. In such circumstances we will have in place strict contractual arrangements that will require your information to be processed securely, at least to a standard equivalent to Canadian privacy laws.
Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud, theft or other crime).
Other Information Collected when Using our Site
Log files/IP addresses. When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser, which we use to provide you with a more effective service.
Storing details about your Site preferences (for instance, where you are based);
Storing details about any listings you have viewed; and
Enabling our web server to track your session between pages of the Site and provide a continuity of experience